CommAf Holdings (Pvt) LTD

Leaders in Data & Voice Communications

CommAf prides itself on being a centre of excellence in terms of service delivery. We maintain a large staff of trained technicians to cater for every eventuality. We hold spares for all our PBX systems and even have complete backup systems ready to be installed if ever there is a problem.

Customer reference sites

Reserve Bank of Zimbabwe
University of Zimbabwe
Stanbic Bank
ZB Bank
World Health Organization

Fault Reports

If you have a PBX system installed by CommAf and experience any difficulties with it please report the situation to our Faults Call Centre on +263 4 750436, or our nearest branch office if you are outside Harare. If a fault is reported early enough in the morning of a normal working day we will attend to it that same day. With serious faults, for example where an entire PBX is down, we will be on site within hours of the report.

Please insist on being given an official CommAf fault report reference number as this will ensure that your request is registered and this will allow us to monitor the quality of service we provide.

Changes to your installation

If you have a PBX system installed by CommAf and require any changes to the configuration please contact our installation department on +263 (4) 751012, or our nearest branch office if you are outside Harare, and lodge your request with them. Changes of service are handled by a different department to faults and because of work scheduling we may not necessarily be able to comply within the same working day, so please do not leave change of service requests to the last moment.

Beware of Fraud

It has come to our attention that service requests coming into CommAf have occasionally been intercepted, and that maintenance work is sometimes being re-directed to people acting outside of CommAf’s control. These people have, at times, misrepresented that they are acting on behalf of CommAf and they have been asking for cash payments, and at times presenting fake CommAf invoices in support of these requests.

This is obviously detrimental to you, our customer, and we need to make everyone aware of our procedures so that this particular pitfall can be avoided.

First of all report your faults to our nearest office and do not resort to phoning our technicians directly. Always demand a fault report number when reporting a fault to us. This fault report number is issued from a register that will allow us to ensure that the work is done in time (and by proper CommAf technicians), and we will also make certain that a proper VAT invoice is generated when the job is completed.

Do not pay cash unless by special arrangement with our nearest branch office. Due to our current cash flow constraints we do have to ask for upfront payment for most jobs, but these payments can be deposited directly into any of our three bank accounts (Stanbic, Barclays and Kingdom). A bank stamped copy of the deposit slip, or transfer document, is all that will be required for us to start work.

If in doubt about the validity of invoices you are being asked to pay please do not hesitate to contact our Financial Controller on 04 751012 for document verification

All Enquiries Harare Head Office 89 Kelvin Road South Granitesdie Tel + 263 (4) 751012 Fax +263 (4) 770345 Cell +263 (71) 2803 217 After Hours Tel +263 (4) 750439 Email: sales@commaf.co.zw	Bulawayo 5 Sheffield Street Belmont Tel +263 (9) 71732 Fax +263 (9) 64374 Cell +263 (77) 3442 171	Mutare Shop 1 Manica Chambers Herbert Chitepo Street Tel +263 (20) 63666 Fax +263 (20) 65697 Cell +263 (77) 3442 178	Gweru NTS Premises 42/43 Second Street Tel/Fax +263 (54) 2910 Cell +263 (77) 3442 179
	Masvingo 11 Robinson Street Tel/Fax +263 (39) 263451 Cel +263 (77) 2815 626	Victoria Falls PO Box 209 Tel/Fax +263 (13) 44408 Cell +263 (77) 2727 244	Kadoma Mashayamombe Street Tel/Fax +263 (68) 22307 Cell +263 (77) 2801 771